Dear Residents,

As COVID 19 continues to affect our city and our nation, in addition to our other new policies, our management team has created the following building policies which are being implemented, effectively immediately:

  • all staff are being advised that they should not enter the apartments of residents or enter the six foot personal space of residents, unless a situation requires it (e.g., required maintenance or safety and/or health issue in an apartment; helping an infirm resident out of a car and/or assisting someone who may injure themselves otherwise).

To balance safety and privacy concerns, if there is a legitimate reason (e.g., that a resident has requested an employee enter their apartment as noted above or provide very close assistance to a resident), residents will be asked the following questions either via e-mail, text or in person:

  • Do you have any symptoms such as a fever, cough and/or shortness of breath?
  • Have you been overseas in the last 14 days?
  • Have you had contact with a person who is has been exposed to or diagnosed with COVID-19?

If the answer is “yes” to any of these questions and there is not a health or safety issue requiring immediate staff assistance, most likely, a staff member will not enter the apartment and may not be able to provide the usual level of personal assistance.

In addition, following our request that residents inform us of any COVID 19 related matters, one of our residents has let us know that the resident has made the decision to self-isolate due to having flu-like symptoms. This resident has not tested positive for COVID-19, but is prudently and responsibly self-isolating as recommended by CDC guidelines. We are thankful that the resident was considerate enough of the community to immediately notify building management, and we encourage all other residents who start to feel sick or start to have any flu-like symptoms to self-isolate and follow the same community minded approach.

As you know, in an abundance of caution and to safeguard the health of our residents, we have increased deep cleaned of the common areas, including hallways, elevators and other common areas. The Creators Suite will remain open at this time, but we wanted to share the above information with you so you can exercise the appropriate amount of caution if you choose to continue using this amenity.

We continue to suggest that all residents monitor themselves for signs or symptoms of COVID-19, notify management you have any symptoms of COVID-19 (i.e., coughing, fever or breathing difficulties), and self-isolate, if applicable. Please let us know if you have any symptoms.

Lastly, as you know, the safety of our residents and staff is of the utmost importance. That said, we are also obligated to respect the privacy of our residents as well as the privacy of staff members. Accordingly, to comply with federal, state and local privacy laws, we cannot disclose any specific resident’s medical condition nor can we disclose an employee’s medical condition or disclose any other information allowing anyone to identify any individual who has been diagnosed with COVID-19 or may have been exposed to COVID-19.

As we emphasized in our earlier letter to residents, we must all take care of each other and be vigilant good neighbors. We will continue to do our part to safeguard the health and wellbeing of our residents by continuing to deep clean the common areas of the building and updating out building policies as new information is learned, and we ask you to do your part in safeguarding the health and wellbeing of our community by following the protocols recommended by the CDC and by being understanding, kind and considerate in this stressful time for our city and our country

Please contact us should you have any further questions.

Warm Regards,
Nicole LaPlume
Property Manager


NEMA Boston
399 Congress
Boston, MA 02210
617.849.8228